What Companies Are in the Consumer Services Field?

There are approximately 455,000 consumer service companies within the U.S., and these companies generated an annual revenue of around $300 billion during 2015 according to research by Dun and Bradstreet. Wholesale and retail as well as leisure and hospitality as well as health and social and education all belong to the field of consumer services.

Nowadays, companies that provide consumer services require information technology and computer (IT) specialists to provide information collection and cloud storage and security of information. Additionally, they require web developers as well as software engineers UX developers, as well as data analysts in order to provide efficient and successful customer experience.

What Is the Consumer Services Field?

The field of consumer services relies heavily on the human resources (HR) computer systems, and IT in order to help clients. They are procedures, results and experiences, contrast to tangible products like toys, clothing vehicles, clothes, and appliances. Companies that provide consumer services focus on customer service, transactions and how customers can are able to access their services.

Technology and people drive the consumer service industry including online shopping, social and health services, to entertainment. For instance, Netflix’s web-based streaming platform offers original content through HR and an annual streaming subscription that is powered by technology. There are jobs in the field of consumer services across a variety of sectors.

What Are the Types of Consumer Services Companies?

Wholesale and retail consumer services companies are a vital part of supply chains for industries. For instance, retailers purchase items in person or via online manufacturers or wholesalers, and after which they resell the goods. In a growing number of cases, brick-and-mortar stores are converting to online shopping.

The consumer service for hospitality and leisure sector includes industries like accommodation, food and beverage services transportation, tourism, and other businesses. Companies like AAA as well as Airbnb have widened consumer services by making use of HR technology and technology. Personal shoppers, restaurant delivery resorts, as well as streaming entertainment services are some examples of services offered to consumers.

Companies that provide social and health services aid customers to make informed choices about health products, get access to medical records, and identify the right healthcare provider. They facilitate the consumer’s active involvement in health care systems. Examples of social and health consumer service companies are health websites that promote preventive care including online and in-person healthcare services, as well as health insurance firms.

Consumer services for education can help consumers find reliable schools and programs through offering lists of approved and accredited institutions. These organizations protect consumers from deceitful, subpar and fraudulent practices. Some examples are electronic services, for instance companies that offer access to academic transcripts as well as educational programs that are online.How Can I Get a Tech Job in the Consumer Services Field?

The majority of job opportunities in the Consumer service field require prior experience in databases, programming languages and other tools. An undergraduate degree in Computer Science is a option to get acquainted with new technology and improve your programming skills. A college degree can prepare students for careers in cybersecurity and analyst, web development and project management jobs.

However, certain tech jobs like web developer or digital designer, might not require a bachelor’s degree. Coding bootcamps are a great way to help web developers and tech professionals develop new skills and keep current on the latest tech tools and computer programming languages. The job requirements for these positions typically require employees to have a solid understanding of HTML programmingas well as JavaScript and SQL.

Top Companies for Tech in the Consumer Services Field

The top companies in the area of consumer services are internationally recognized organizations. They provide various consumer services positions in areas such as data analytics and software engineering, as well as app development as well as web design. Companies such as AAA and Airbnb offer apps for consumers’ convenience, while companies such as Amazon provide cloud-based services.


AAA has been a champion for driver’s education, car road safety and security and rights for travelers since its inception by 1902. The auto club has led in safe travel for more than 120 years.

Presently, AAA has 61 million members and 32 motor clubs and more than 1,000 branch offices all across North America. AAA provides a range of services, ranging from assistance with roadside emergencies as well as insurance, to trip planning.

AAA offers a variety of opportunities in the field of jobs in the field of consumer services in travel technology as well as data analytics or software engineering.

Corporate Headquarters: Heathrow, Florida

Offered Tech Jobs:

  • Managing Director, Travel Technology and Digital Products
  • Software Applications Manager
  • Software Engineer


Airbnb began providing travelers with different options to choose from as an alternative to motels and hotels in the year 2008. Today, the app has millions of customers in more than 190 countries and 81,000 cities around the world.

Visitors can sign up for a free Airbnb account and access hosts on the database who advertise their properties for holiday stays. Airbnb checks the authenticity of listings and profiles as well as provides a way for guests and hosts to exchange messages.

Airbnb is an established and trusted platform for technology professionals looking for remote working options in the hospitality and leisure sector.

Corporate Headquarters: San Francisco, California

Offered Tech Jobs:

  • Senior Security Engineer, Detection & Response
  • Senior Backend Engineer, HotelTonight
  • Staff Data Scientist – Inference, Marketing Technology


Amazon is an innovator in the use of technology to create digital experiences for consumers in services around the world. Amazon offers an online marketplace for shopping as well as personalized suggestions, publishing and streaming solutions, security for homes as well as virtual assistants.

Amazon Web Services is a cloud that businesses of all sizes utilize to reduce costs and improve efficiency and security. There are more than 200 global data centers that are part of the system.

The vast reach of Amazon and vast array of services makes Amazon an ideal location to search for consumer-services jobs for tech-savvy professionals.

Corporate Headquarters:Seattle, Washington

Offered Tech Jobs:

  • Software Development Engineer
  • Data Architect
  • Web Development Engineer


Comcast was founded its doors in Tupelo, Mississippi, in 1963 as a single system cable operator. It is now a global technology and media company that includes Comcast Cable, NBCUniversal, and Sky (its European media and entertainment division).

The company offers Xfinity for mobile, internet television, media, entertainment, as well as house management solutions. NBCUniversal develops, produces and sells entertainment as well as news and information worldwide.

The extensive range of services offered by Comcast demands a wide range of technology experts which includes those who work in security of networks and DevOps.

Corporate Headquarters: Philadelphia, Pennsylvania

Offered Tech Jobs:

  • Product Security Engineer
  • Sr. Research Engineer, Machine Learning
  • DevOps Engineer


Costco is a warehouse warehouse club offering a broad range of products, special departments as well as member services. It was established in the year 1976 as Price Club in San Diego and then merged together with Costco at Seattle in 1983, forming PriceCostco.

The company was officially renamed Costco in 1997. It now has hundreds of locations across the world. The Costco home office is home to the information systems division of the company that houses a range of tech professionals in fields such as data analytics and network technology.

Corporate Headquarters:Issaquah, Washington

Offered Tech Jobs:

  • Costco Logistics Program Manager – Network Strategy
  • BI Engineer – Data Analytics
  • Cloud Networking Engineer

Home Depot

Home Depot is a large-scale retailer of home improvements located in North America, with 2,300 stores spread across Canada, the U.S., Canada, and Mexico. The company began with two locations at Atlanta, Georgia, and its headquarters are still located in Atlanta.

In the present, Home Depot provides in-person retail stores and an interconnected online e-commerce company that offers more than 1 million items available to its DIY customers as well as professional contractors.

Home Depot offers consumer services jobs that specialize in engineering to cybersecurity. A majority of these are remote jobs.

Corporate Headquarters: Atlanta, Georgia

Offered Tech Jobs:

  • Systems Engineer
  • Software Engineer
  • Data Scientist

The TJX Companies

TJX Companies is a leading retail store of clothing and home accessories across the U.S. and worldwide. The company has more than 4,700 stores spread across nine countries and three continents.

In addition, TJX Companies has five distinctively branded websites that include Marshalls, Marmaxx, HomeGoods, Sierra, and T.J. Maxx. They offer a diverse range of top brands and designer products at discount costs.

TJX Companies offer career paths for IT professionals who are able to work in a team and can use modern tools, software and techniques.

Corporate Headquarters: Framingham, Massachusetts

Offered Tech Jobs:

  • Manager, Site Reliability Engineering
  • Email Marketing Manager
  • Senior Scrum Master

The Walt Disney Company

The Walt Disney Company is a media and entertainment company with a global reach. It includes Disney parks and other products including distribution of media and entertainment live theater, as well as streaming platforms such as ABC Entertainment.

Disney is a pioneer in the hospitality and leisure sector of services for consumers, using technology to provide individualized experiences. From providing memorable experiences at theme parks to assisting viewers to stream their favorite shows or sports-related content, The Walt Disney Company is a major name in entertainment.

Opportunities at The Walt Disney Company are numerous for tech professionals who want for jobs in the entertainment or media consumer services.

Corporate Headquarters: Burbank, California

Offered Tech Jobs:

  • Full Stack Python Developer
  • Technical Program Manager – Web Engineering
  • Lead Software Engineer tvOS

Frequently Asked Questions About Consumer Services Companies

What is the meaning of consumer services in the business world?

The consumer services are dependent on IT and HR to deliver customer experiences. In contrast to tangible products that customers can feel or touch consumers’ services are intangible that supports processes and provides services. For instance booking a accommodation online can be a service provided by businesses like AAA or Airbnb.

Consumer service firms combine technology and customer service to improve customer experiences. Hotels motels, travel agents, hotels resorts, insurance companies as well as healthcare institutions and educational institutions provide a variety of consumers with services. In addition, the jobs offered by consumer services cover a variety of professions including customer and technical support to designing websites and managing networks.

What are the main challenges that service industries face?

One of the most challenging issues in the consumer service industry is implementing the most recent technology and finding skilled experts. The field of consumer services is also facing problems with retention and acquisition of customers due to the growing market competition.

Technology that is digital can be a bit complicated as well as time-consuming and exhausting for both organizations as well as employees. Consumer service companies require tech experts to assist in the implementation of digital transitions, choose the appropriate software and tools and provide training.

The management of hybrid teams and remote workers is another major issue facing consumers service companies. Businesses of all sizes must adopt technologies that keep their teams together.

Which are the four most important kinds of consumer services?

There are four major areas of consumer services: wholesale and wholesale entertainment and hospitality as well as health and social and education. Examples of retail-based consumer services companies include fashion boutiques grocery stores, as well as businesses for home improvement. Wholesalers can offer discounted prices for retail stores, while both segments usually offer in-person as well as digital shopping experiences.

The consumer services for leisure and hospitality area includes lodging, travel transport, food and beverage services along with theme parks. Digital streaming services as well as home delivery are the best examples of this area.

Social and health services offer healthcare services, resources and information. Education aids students to find top educational providers.

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